We accept returns provided that you have YOUR ORIGINAL RECEIPT and plant (dead or alive), or other items (see conditions below). A valid phone number & driver’s license is required with all returns.
- Outdoor Trees, Shrubs, Perennials & Roses – 1 Year *
- Annuals, Indoor Plants & Tropicals – 30 days
- Defective Hard Goods – 1 Year
- Halloween Items – Oct 15 ^^
- Christmas Items – Dec 15 ^^
* or June 15th of the next year, whichever is greater.
^^ of the year which the purchase was made.
- Non-saleable, planted or dead plants are eligible for a MERCHANDISE CREDIT in the amount of the purchased price.
- Replacement plants are not warrantied. (Plants purchased using a merchandise credit)
- Re-saleable live plants that have not been planted and are still in their original container are eligible for a refund using the payment method originally tendered.
- All items, including sale items are warrantied for purchase price only.
- Cash/check refunds over $150.00 will be made with a check mailed within 7 days.
- Warranties begin on the original date of purchase.
- Warranties do not cover acts of God, frost or drought.
- We reserve the right to void any/all warranty coverage due to lack of watering, neglect or providing false customer information.
- We reserve the right to limit or refuse refunds.